Shipping policy

Lia’s Looks offers the following services :-

Collection – From our Maidstone address, you can choose the 'Pick Up' option at the checkout or you can book an appointment, come try on and see all our stock in our shop.

UK Delivery – All orders placed for delivery will be shipped using Royal Mail Business Tracked 24 hour or 48 hour delivery (depending on your preferred option at the check out). Special Delivery applies to Mon-Thurs not weekends or bank holidays. Please contact us if you require Guaranteed Saturday Delivery. NOTE - these delivery times can be longer, as once your order has been collected by Royal Mail it is their responsibility to meet these timescales. You will receive email confirmation of shipment once your order has been processed and then an email providing you with the tracking number once your order has been collected by Royal Mail. Please note all our orders are sent via a trackable service for your security. If a mobile number is provided on your order you will receive a SMS with a time slot of your delivery. 

International Delivery - We ship worldwide using Royal Mail Business International Tracked Service. From 1 January 2021, the UK is no longer part of the EU's single market and customs union and new rules apply. As of 1 July 2021, items imported to the EU with a value of €22 or less also became liable for VAT too. We are not responsible for any customs and/or import charges. It is up to you as the customer to cover these incurred charges as by ordering you acknowledge these rules. Unfortunately these charges are out of our hands and each country varies so we are unable to predict what these charges will be. We would suggest checking with your customs office if you worried or unsure what you will charged and there is no surprise of any unexpected extra charges. If any customs/import fees remain unpaid your order will be destroyed and no refund or replacement will be issued. You are aware fees will be applied on confirming your order at the check out - this is stated on your invoice before you pay.

For all deliveries we do not dispatch on weekends and Bank Holidays. These are counted as non-working days as we only have post collections by Royal Mail Business Post during weekdays which are Monday to Friday. Royal Mail do not class weekends as working days, the tracked service operates between Monday to Friday. If you place an order on these days, it will be dispatched the next working day. If you place an order after 1pm during a weekday, we try our best for this to be despatched the same day, however, if this is not possible it will be dispatched the next working day. Please note we do our best to process all orders as quickly as possible however, please allow 1-2 working days for orders to be processed and posted. 

Please note these timescales may be longer in busy periods (such as the Black Friday period, the lead up to Christmas, during any industrial action with air, rail or road, post strikes, extreme weather conditions). If you have not received your item(s) within the expected timescale, please search on the Royal Mail website using your tracking number provided. 

We are not held responsible for any mistakes in the delivery information provided by you as the customer at the checkout. Any extra costs incurred due to this reason will be payable by you. On completing and confirming your check out you are agreeing to the information you have provided and therefore post labels will be issued in correspondence to this.

Please check our Delivery page if you require any more information or contact us and we will be happy to help.