We hope you are happy with your Lia’s Looks purchase. Please see the policy below which applies for every purchase and all circumstances.
If for any reason you are unsatisfied with your purchase you can return the item(s) for an EXCHANGE ONLY WITHIN 7 DAYS (any exchanges received after this timescale will be returned to you) with the following conditions :-
You MUST contact us before returning your item and you MUST include your order number/details.
Conditions/Exclusions – Items cannot be returned unless we are notified no more than 7 days from the receipt of the item. Items must be returned in saleable condition and you would expect to receive the goods yourself. Items bought that are part of our "STOCK CLEARANCE/SALE" collection, pre-orders, masks, belts, sunglasses, socks, hair accessories, hats (due to hygiene reasons), any jewellery and rhinestone skirts are not eligible for return in any circumstances.
Pre Order Items – These items are ordered in especially for you and therefore, cannot be exchanged.
Jewelled swimwear/tops/jeans/shorts – Our beautiful jewelled bikinis/swimsuits are for poolside posing only. These are fashion bikinis/swimsuits and we cannot be responsible for any jewels that become dislodged and/or any discolouration. All jewelled products (swimsuits, bikinis, tops, jeans and shorts) MUST NOT be washed in the washing machine and/or tumble dryer. They require a careful cool handwash and drip dry only. We also advise that bikinis/swimsuits with jewels are not worn in any hot tubs/steam rooms/saunas etc. Any faults with jewels must be reported within 24 hours of receiving your item (see faulty goods clause).
Original Packaging – Items must be returned in their original packaging with hygiene labels and tags intact and not tampered with.
Shipping Costs – We do not refund the original mailing costs or the cost you incur returning your item(s) by post to us. You are also responsible for the mailing costs to despatch the exchange.
Cancel Order - Once an order is processed it cannot be cancelled and therefore our normal Returns Policy remains in place. If you fail to enter any discount/promotional codes at the checkout we are unable to honour the discount/promotion once you have confirmed and placed your order.
How to return your item(s) If you wish to make a return please do the following –
Notify us via our Contact Us page that you will be returning your item(s); if part of a multiple order please specify which item you will be returning.
Please contact us so we can provide you with the returns address.
Please include your name, purchase date and order reference so that we can track your return. We recommend using a tracking service as returned items lost in the post are not eligible for exchange.
When will you get your exchange? As soon as we receive your exchangeable item we will deal with your request, this may take up to 14 days to process. We will notify of approval or rejection of your exchange.
Additional Conditions of Returns – Summary of terms: Items that have been tags removed, body odour, perfume or deodorant on, worn, washed, marked or soiled in any way are NOT eligible for return. Items must be returned in their original packaging with all labels intact. Even if your original item is sold out in the size/colour you require our exchange only policy stills applies. The original shipping fees associated with your order are non-refundable. The cost you incur returning the item to us by mail are non-refundable. We reserve the right to refuse your return if it does comply with the terms of our returns policy. Once an order is processed it cannot be cancelled and therefore our normal Returns Policy remains in place.
Faulty Goods Clause – All faults/issues need to notified within 24 hours of delivery and returned within 7 days of receiving. Any goods not received in this timescale will be returned to you. All orders are quality checked and packed by our team under CCTV in order to stop fraudulent claims. In the event that an item is provably faulty, we will either repair or if this is not possible send you a replacement item and cover the cost of the shipping to send the replacement to you and the cost you incur to return the item (via Royal Mail) in the form of a refund once we have received the faulty item back. We will only offer you a full refund if the item is not in stock. Items that have been worn, the tags/hygiene labels have been removed or items are not in the original packaging are NOT eligible for exchange/refund under this clause.
Lots of Love
Lia’s Looks HQ xxx